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My work

Welcome to my space!

KOSMOS CORE

KOSMOS

A unique platform​

  • Web platform that allows creating the personalized credit promotion, evaluation and formalization process as required by the financial institution

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Service Guide

ORACLE

Service Guide is a structured knowledge framework that helps agents consistently diagnose, classify, and resolve customer issues.

 

It provides standardized questions, decision paths, and recommended actions based on the customer’s situation, ensuring accurate data capture and efficient resolution.

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CX4U

ORACLE

Oracle Customer Experience for Utilities (CX4U) is a customer experience platform designed for utility companies (energy, water, gas, etc.).

It helps companies:

  • Manage customer interactions across channels (call center, digital, email)

  • Give agents tools to resolve issues faster

  • Connect customer data in one place

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